Terms and conditions
Terms and Conditions
Thank you for visiting www.lilnass.com, a place of beauty for the people. We dedicate ourselves to ensuring that our clients have a pleasant shopping experience, and we hope you like everything our website has to offer.
www.lilnass.com (the "Website") is owned and operated by Ben Suhail Distribution LLC trading as Creative Beauty Source, for its own benefit and the benefit of its affiliates and subsidiaries (together “we" or “us") in the United Arab Emirates. Ben Suhail Distribution is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 766641 and its registered office at PO Box 120526, Dubai, United Arab Emirates.
After you place an Order but before it is delivered, if a change in the legislation necessitates a change in our Website Terms, we are required to apply that modification to your Order. The version that was published when your Order was placed will be used in all other circumstances. You should not use the Website if you do not consent to be bound by the Website Terms.
We want to let everyone have access to the Website and the services that go along with it. You must be at least 18 years old and be able to legally: (i) make a payment using one of our accepted forms of tender; (ii) accept these Terms; and (iii) enter into binding Orders with us.
Intellectual Property Rights
A copyright, design, trademark, or other intellectual property right pertaining to the Content (as defined in the Content section below), including our software, HTML, or other code contained in the Website, is not granted to you by use of the Website or its contents. National and international intellectual property laws and treaties normally provide protection for all such Content, including any third-party trademarks, designs, and similar intellectual property rights mentioned or displayed on this website. You are only allowed to use the Content in ways that have been specifically approved by us or the content's licensor. Any unauthorized use of the Content is forbidden and could result in legal action on both a civil and criminal level.
Without limiting the aforementioned, it is expressly forbidden to link to, commercially exploit, copy, or use the above-mentioned materials on any other server, site, or support for publication, reproduction, or distribution. You may, however, make one copy in order to view the Content for your own personal use.
In addition to the Intellectual Property rights, "Content" on this Website is defined as any images, pictures, including all image rights, sounds, music, video, audio, or text. The accuracy and completeness of the information on the website have been carefully checked, but we cannot guarantee that the content is error-free. Additionally, we do not guarantee that this website or the servers that host it are free of viruses or other malicious elements, or that the functional features of the website or the content will perform without errors. We always advise installing virus scanning software that is current.
User Generated Content
By contributing a review, you consent to take full responsibility for the information's accuracy. Additionally, you give us permission to utilize any content you submit for our own needs, including republication across all platforms. We do not guarantee that we will review all content, and we disclaim all responsibility for posts made by third parties. Comments may be reviewed and not always appear right away. Please email us here if you have any complaints about any posts. We reserve the right, in our sole discretion, not to publish or to remove any comment that we deem to be potentially harmful to individuals, organizations, or religions, or that may be unlawful, defamatory, racist, or libellous, incite hatred or violence, be harmful to people, institutions, or religions, be harmful to people's privacy, be harmful to minors, be harmful to trade marks, patents, or other copyrighted content, or improperly use the medium for business promotion and advertising. Information you consider confidential should not be posted to this website because it is accessible to the public.
Third Party Sites
Links to other websites or resources run by third parties may be found on our website. Any pages that are not part of our website are not under our control, and neither are their correctness or availability. We do not support and are not responsible, directly, or indirectly, for the privacy practices of such websites, including (without limitation) any advertising, products, or other materials or services on or available from such websites or resources. We are also not responsible for any harm, loss, or offense resulting from the use of or reliance on any such content, goods, or services available on such external websites or resources.
All product descriptions on our website are deemed to be accurate as of the time of posting. Although we make every effort to accurately depict the products on our website, your monitor's display may affect the colors and resolution. All weights and dimensions are estimated.
We make no representations, covenants, warranties, or other commitments with respect to any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Website membership, any Content, or any products purchased through the Website, unless otherwise specified in these Website Terms or as required by applicable law. We also make no other conditions, express or implied, with respect to such matters.
The Website is provided "as is" and "as available" and you use it at your own risk. At any moment, we have the right to impose restrictions or stop providing you with access to the Website. Except where required by law, we make no representations or warranties as to the continuity or error-free operation of the Website, its security, virus-free operation, or the accuracy, sufficiency, usefulness, timeliness, reliability, or completeness of the information contained within. Any content you take from the website is done at your own risk and discretion. Any harm to your computer or data loss resulting from the download of such content is strictly your responsibility. No guarantee of any kind is given by any advice or information you may have seen on the website.
Under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or other intangible losses. Without limiting the aforementioned, we will not be held legally accountable for sums that are greater than what you paid for the product(s) that gave rise to the claim.
Nothing in this Agreement is meant to limit any legal rights you or we may have under applicable law. We are dedicated to upholding each person's legal rights, including but not limited to moral, cultural, and religious freedoms.
You undertake to defend, indemnify, and hold us, our directors, agents, affiliates, licensors, and suppliers harmless from and against any and all claims, damages, costs, and expenses, including attorney fees, resulting from or related to your use of the Website and/or your breach of any representation, warranty, or other term of the Website Terms, including the use by third parties accessing the Website using your account as a result of your action or inaction.
We may delegate our rights under this Agreement to any organization that Ben Suhail Distribution LLC ultimately exercises beneficial control over.
Any delay or inaction on the part of either party in enforcing its rights or remedies under these Website Terms shall not be interpreted as a waiver of those rights or remedies. These Terms' rights and remedies are cumulative and do not preclude any other rights or legal recourse.
The remaining Website Terms (or portions thereof) will not be impacted and will continue to be in full force and effect if any section of these Website Terms is determined to be invalid or unenforceable.
Disputes and Governing Law
The federal laws of the United Arab Emirates and the laws of the Emirate of Dubai govern these website terms, and the courts of Dubai, United Arab Emirates, have exclusive jurisdiction over all legal matters arising out of them.
Application and Account Details
If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. LILNASS reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. We may combine the information you give us with information from other companies and use it to improve and personalize our services, content, and advertising. We may also contact you for market research purposes. You agree that we may use Personal information provided by you to conduct appropriate anti-fraud checks.
An electronic copy of each order is held by LILNASS and its parent company Creative Beauty Source and will be accessible to you. All orders can be viewed in the Dashboard including details of Invoiced and Undelivered Products/Backorders. All orders will be concluded in the English Language. All Orders placed by you on this platform will be treated as Final and Legal Purchase orders and you will be liable to pay for the products delivered to you under such orders. For payment terms refer to the section below. You have the option to cancel an Order directly from the website or by sending us an email within 24 hours of placing the order. Cancel requests must be sent to firstname.lastname@example.org
Cancellation & Replacement Policy
Customers have the option to cancel an Order by contacting their respective salesperson or directly from the website. Customers can only cancel the order after the processing phase and it is approved from LILNASS backend. The order cannot be cancelled after it is shipped. Any request related to the order cancellation post its shipping must be made through the dedicated sales rep or the Contact Us page on the website. Customers can also send an email to email@example.com
Order cancellation is subject to the approval of the Creative Beauty Source or LILNASS team
We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. This may also be done on a reciprocal basis. We may also use your provided email address to share details of offers and promos.
Lilnass provides delivery services throughout the GCC. We're always looking for ways to enhance your experience, and we're aiming to expand the number of delivery options we offer across our channels. Please keep checking back for updates.
Delivery Schedule is as follows;
- Within Dubai: 2 to 3 Days Depends on the location
- Outside Dubai but within UAE: 3 to 5 Days via courier
- Outside UAE: Varies depending on the country
* Orders submitted outside of regular business hours (9 am to 6pm), after the cut-off time, and/or on a public holiday in the UAE shall be considered submitted on the first regular business day in the UAE that follows the Order's submission. During special events, the holiday shopping season, and bank holidays, order delivery may be delayed. LILNASS reserves the right to amend or change the free delivery offer at any time, but we promise to notify customers at least 14 days in advance.
LILNASS will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
LILNASS offers a 30-day exchange policy on all items. Please provide the invoice number and the reason for the exchange (items must be in original/ unused and saleable condition with tags and original packaging intact). Items purchased via deals/promos are considered final sale – LILNASS reserves the right to deny exchange requests. CND LED lamps are covered under warranty for a period of 1 year from purchase. Serial number and invoice number must be provided to support claims.
Our Exchange process is simple, just contact your Sales Rep with your request and they will be more than happy to assist. Alternatively, you can write to us on firstname.lastname@example.org
Refund is the Compensation paid to a customer for over-invoicing or for the damaged goods received. Refunds will be done only through the original mode of payment.
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. If for this, or any other reason, an item is not acceptable, it may be exchanged providing it is sent back within 30 days and is in new, unused condition. Certain products cannot be returned. See section above, for details. All prices shown are cash prices in Dirhams (AED). We reserve the right to show prices in other currencies in addition to Dirhams (AED) in the future, accept or reject orders, to refuse applications or with prior written notice to close an account. Prices of goods displayed in and ordered through the website may differ from prices in salons. We will request payment for the full amount on confirmation of your order. The customer must visit the website when required for latest pricing.
All orders for products are subject to availability. In the event of supply difficulties, we will deliver the available quantities and reserve the backorder – this will be delivered as soon as stocks become available – unless an email is sent from your account requesting to Cancel a specific backorder (prior to dispatch). Expected delivery date for backorders can be viewed on the Dashboard in the View Undelivered Section. Please note this is an expected and not a confirmed delivery date – LILNASS reserves the right to modify these dates at any time.
We reserve the right to refuse to enter into a contract with any individual or company.
Payment terms are either Card payments or Cash on Delivery or the mutually agreed Credit Terms – All details regarding Payment terms and available credit can be viewed in the Accounts section. In case the pending balance on your account is overdue or you have exceeded your Credit Limit, LILNASS reserves the right to place your account on hold until all payments are settled. We urge you to settle all payments in a timely manner so we can continue to provide seamless service. LILNASS reserves the right to cancel credit facility and revert to Card or Cash on Delivery if payments are not settled on time. We accept payments online using Visa and MasterCard Credit/Debit card in AED (or any other agreed currency)”. Below are the logos of the accepted cards that can be used on our website.
If you are dissatisfied in any way with your order or have a query relating to delivery, please call your assigned Sales Rep, raise a ticket or call our Head Office on +971 4 257 1213 Monday to Friday, during UAE Business hours. Alternatively, you can write to us on: email@example.com