Terms and conditions

Application and Account Details

If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. LILNASS reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. We may combine the information you give us with information from other companies and use it to improve and personalize our services, content and advertising. We may also contact you for market research purposes. You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks.

Orders

An electronic copy of each order is held by LILNASS and its parent company Creative Beauty Source but will not be accessible to you. All orders can be viewed in the Dashboard including details of Invoiced and Undelivered Products/Backorders. All orders will be concluded in the English and Arabic Language. All Orders placed by you on this platform will be treated as Final and Legal Purchase orders and you will be liable to pay for the products delivered to you under such orders. For payment terms refer to the section below. You have the option to cancel an Order by sending us an email within 24 hours of placing the order. Cancel requests must be sent to warehouse@creativebeautysource.com


Cancellation & Replacement Policy:

Customers have the option to cancel an Order by contacting your respective sales person or directly from the website. Customers can only cancel the order after the processing phase and it is approved from LILNASS backend, the order cannot be cancelled after it is shipped. Any request related to the order cancellation post its shipping must be made through the dedicated sales rep or the contact us page on the website, customers can also send an email to warehouse@creativebeautysource.com.

Order cancellation is subject to the approval of the Creative Beauty Source or LILNASS team

Mailing List

We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. This may also be done on a reciprocal basis. We may also use your provided email address to share details of offers and promos.

Delivery
  • Within Dubai: Delivery is within 7 business days and is free on all orders to be delivered to locations within Dubai.
  • Outside Dubai: Orders outside Dubai are eligible for free deliveries if the order value exceeds AED 500/-. Orders under AED 500/- are to be collected from our Head Office in Dubai located at Office 4th Floor, Al Faris Building - Arjan-Dubailand- Al Barsha South - Dubai

Please allow extra days for local holidays, weekends and sale time. LILNASS reserves the right to amend or change the free delivery offer at any time, but we promise to notify customers at least 14 days in advance.

LILNASS will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE



Exchange policy

LILNASS offers a 30-day exchange policy on all items. Please provide the invoice number and the reason for the exchange (items must be in original/ unused condition with tags and original packaging intact). Items purchased via deals/promos are considered final sale – LILNASS reserves the right to deny exchange requests. CND LED lamps are covered under warranty for a period of 1 year from purchase. Serial number and invoice number must be provided to support claims.

Our Exchange process is simple, just contact your Sales Rep with your request and they will be more than happy to assist.

Alternatively, you can write to us on info@creativebeautysource.com


Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. If for this, or any other reason, an item is not acceptable, it may be exchanged providing it is sent back within 30 days and is in new, unused condition. Certain products cannot be returned. See section above, for details. All prices shown are cash prices in Dirhams (AED). We reserve the right to accept or reject orders, to refuse applications or with prior written notice to close an account. Prices of goods displayed in and ordered through the website may differ from prices in store. We will request payment for the full amount on confirmation of your order.  The Pricing of the Tickets may vary from Event to Event. The customer has to visit the website when required for latest pricing

Availability

All orders for products are subject to availability. In the event of supply difficulties, we will deliver the available quantities and reserve the backorder – this will be delivered as soon as stocks become available – unless an email is sent from your account requesting to Cancel a specific backorder (prior to dispatch). Expected delivery date for backorders can be viewed on the Dashboard in the View Undelivered Section. Please note this is an expected and not a confirmed delivery date – LILNASS reserves the right to modify these dates at any time.

Supply

We reserve the right to refuse to enter a contract with any individual or company. The supplier of the goods featured is LILNASS, trading name of Ben Suhail Distribution LLC. License No. 766641. TRN 100342588900003

Payments

Payment terms are either card payments or Cash on Delivery or the mutually agreed Credit terms – all details regarding Payment terms and available credit can be viewed in the Accounts section. We are unable to accept credit card payments at the moment. In case the pending balance on your account is overdue or you have exceeded your Credit Limit LILNASS reserves the right to place your account on hold until all payments are settled. We urge you to settle all payments in a timely manner so we can continue to provide seamless service. LILNASS reserves the right to cancel credit facility and revert to Card or Cash on Delivery if payments are not settled on time. We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”. The logo of the accepted cards are to be mentioned on their Home page and on their Payment check out page

           


Law

These Terms and Conditions will be governed by and interpreted in accordance with UAE Law. The parties hereby submit to the jurisdiction of the UAE Courts.

Exchange Policy

LILNASS offers a 30-day exchange policy on all items. Please provide the invoice number and the reason for the exchange (items must be in original/ unused condition with tags and original packaging intact). Items purchased via deals/promos are considered final sale – LILNASS reserves the right to deny exchange requests. CND LED lamps are covered under warranty for a period of 1 year from purchase. Serial number and invoice number must be provided to support claims.

Our Exchange process is simple, just contact your Sales Rep or raise a ticket with your request and we will be more than happy to assist. Alternatively, you can write to us on info@creativebeautysource.com

Any Problems

If you are dissatisfied in any way with your order or have a query relating to delivery, please call your Sales rep or raise a ticket or call our Head Office on +971 4 257 1213 Monday to Friday UAE Business hours. Alternatively, you can write to us on: info@creativebeautysource.com