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FAQs

WHAT HAPPENS IF MY ORDER IS LATE?

For all purchases placed before 6:00PM, we make every effort to guarantee next-day delivery if it's in Dubai. Our team will endeavour to deliver your order as soon as possible, and if we do find that it is running behind schedule, we will attempt to call you beforehand.

WHAT SHOULD I DO IF I RECEIVE THE WRONG ITEM?

Send an email at support@lilnass.com with all the pertinent information. Within 24 hours, a member of our customer care team will get in touch with you.

When acknowledging the return of the product, we will analyze each situation separately; nevertheless, in some circumstances, we may need further details, including images, in order to determine the best course of action. Our objective is to give you the finest solution as soon as we can.

CAN LIlnass SHIP MY ORDER IN MULTIPLE SHIPMENTS?

All of the products will be delivered by Lilnass at once within the allotted delivery window.

HOW CAN I SCHEDULE A DELIVERY?

Deliveries are scheduled during the checkout process, and the orders are delivered within the allotted timeframe depending on the shipping address chosen during checkout.

HOW CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING AN ORDER?

Send us an email right away at support@lilnass.com with your order number and the new address where you want your order delivered, and we'll do our best to make sure it gets there.

DO YOU OFFER COLLECTION IN DUBAI?

You can collect your order from our head office located on the 4th floor of Al Faris Building - Arjan - Al Barsha South – Dubai. Please inform us beforehand through email at support@lilnass.com or via phone call on 04 257 1213 so we can arrange your requirements accordingly

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

How long your order takes depends entirely on the shipping address you want us to ship your order to. Deliveries within Dubai take one working day. Deliveries to other Emirates take two working days. Deliveries outside UAE varies from country to country.

HOW LONG DOES IT TAKE TO DELIVER TO OTHER EMIRATES?

For all Emirates other than Dubai, the delivery may take up to 2 days.

WHAT ARE THE PAYMENT METHODS AVAILABLE ON lilnass?

The payment options available are:

• Card or Cash on delivery.
• Credit/Debit Card Payment (VISA, Mastercard, Amex)

WHAT SHOULD I DO IF MY PRODUCT IS FAULTY OR DAMAGED?

Although we take precautions to ensure that your goods are delivered without damage or defects, issues may occasionally arise. If you received a product that was flawed or damaged, kindly accept our apologies.

For us to look into the situation and move forward with the exchange procedure, kindly email us at support@lilnass.com with any images you may have of the damaged goods attached. A member of our team will look over the specifics and recommend the best course of action to handle your inquiry.

HOW DO I SEARCH FOR A SPECIFIC ITEM?

Click the magnifying glass / search button and enter the product name

WHERE DOES LILNASS SHIP TO?

Across the UAE and GCC.

CAN I CANCEL MY ORDER BEFORE RECEIVING IT?

We may be able to help you, provided that your order hasn't been dispatched yet. In order to do so, send us an email at support@lilnass.com along with your Order Number.

DO YOU SELL TO SALONS?

Yes, we do sell to salons.

DO YOU SELL TO INDIVIDUALS?

We currently sell to salons only. We will expand to retail very soon.

HOW DO I CHANGE MY ACCOUNT DETAILS?

Log-in to your account and head over to your dashboard. On the dashboard, head to the profile tab to change your details.

IF I CREATE AN ACCOUNT, WILL MY PERSONAL INFORMATION BE SECURE?

You can be sure that ordering from Lilnass is secure. We care about protecting your information since we are completely compliant with the data protection legislation. Please check our Privacy Policy page for more details.

I CANNOT REMEMBER MY PASSWORD. WHAT SHOULD I DO?

Please click the "Forgot your password?" link on our login page. Enter your registered email address when requested, and we'll send you instructions on how to reset your password.

HOW DO I CONTACT CUSTOMER SERVICE?

Please send us an email at support@lilnass.com. One of our customer care representatives will contact you within 24 hours.

HOW DO I CHECK MY ORDERS?

Log-in to your account. Head over to your dashboard, click on Active Orders.

IS ORDERING THROUGH LILNASS.COM SAFE?

Our topmost priority is to provide our clients, team members, and delivery partners with the safest service imaginable. We have taken several significant steps with the goal of enhancing our already high safety standards. We understand that this is a difficult and worrying time for everyone, and we want to make sure that our customers and riders are supported both during and beyond these trying times.

HOW DO I CANCEL MY ORDER?

To cancel an order, log-in to your account. Proceed to dashboard. Click on active orders then choose which order you want to cancel from the list of active orders. Alternatively, you can email us at support@lilnass.com.

MY ORDER HAS NOT BEEN DELIVERED.

Send us an email at support@lilnass.com and include your order number. Within 24 hours, a member of our customer care team will get in touch with you.

HOW DO I TRACK MY ORDER?

After you’ve placed your order, you will receive a text message from Lilnass for your order confirmation and multiple updates until your package is delivered. Please contact our WhatsApp (+971543527274) if you need further details regarding your order status.